Senior Cyber Security Analyst - Detection & Response

Senior Cyber Security Analyst - Detection & Response, Ongoing opportunity based in Sydney CBD + hybrid working options available

 The Department of Customer Service (DCS) is seeking a seasoned Senior Cyber Security Analyst to enhance our security operations. As a pivotal member of the security incident response team, you will leverage an array of sophisticated tools such as CrowdStrike, Microsoft Defender & Sentinel. Your expertise will be crucial in detecting and responding to cyber security threats and incidents. This role is a unique opportunity to contribute to a vital sector of the public service, safeguarding information and infrastructure against ever-evolving cyber threats.

 Benefits:

•  Exposure to industry leading tools and platforms
•  Salary Range $129,464 - $142,665+ super
•  Excellent leave entitlements: 20 days annual leave, up to additional 24 days flexible leave and five days compassionate leave.
•  Based in Sydney CBD with hybrid working options available

 About Us:

 DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. 

 DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW. 

 The Detection & Response team plays a crucial role within the Cyber and Information Security Office, tasked with the vital responsibility of managing security incidents. This specialised team is equipped to swiftly identify, assess, and mitigate cyber security threats, ensuring the integrity and resilience of the organisation’s digital infrastructure.

 This role is pivotal to help mitigate security risks across DCS and its agencies, whilst contributing to strengthening the security posture within the organisation.

 Your responsibilities will include:

•  Proactively monitor, identify, assess and alert agencies and executives to cyber security incidents & threats 
•  Engage with internal and external stakeholders to address cyber security risks and issues.
•  Monitor, detect, report, and share information on incidents, threats, and trends to support informed decision-making
•  Analyse and assess cyber threats to government services, assets and information to determine attribution, motivation and capability 
•  Provide expert support to NSW Government department and agencies during incident response, provide technical expertise and advice, and investigate potential cyber security incidents 
•  Mentor and guide staff in the timely delivery of actionable advice, intelligence and reporting on cyber security incidents, threats, trends and issues 
•  Identify stakeholder requirements and prioritise workload to meet agreed outcomes and timeframes to ensure prompt resolution of cyber security incidents 
•  Develop and lead projects with an aim to ensure continuous improvement of the team and NSW Government’s cyber security posture

 About you:

•  Demonstrated expertise in managing enterprise security solutions, including extended detection and response (XDR) systems and security information and event management (SIEM) platforms
•  Proficient in handling security incidents, with a track record of effective response and resolution
•  In-depth knowledge of information security and cyber security principles, with a commitment to staying informed on the latest industry trends and practices
•  Excellent communication skills, capable of building strong relationships and explain technical insights and influence stakeholders at various organisational levels
•  Flexibility to adapt to the dynamic nature of the cyber threat landscape and respond to incidents as they arise
•  Any skills in digital forensics and threat hunting tools and process would be highly considered Recognised qualifications or certifications in cyber security or a related field, reflecting a dedication to professional development and expertise in the field

 What we need from you:  

 To start your journey towards becoming one of our Senior Cyber Security Analysts, please click on the link below and attach your resume (max 4 pages) and cover letter (max 2 pages).

  In your cover letter please share your motivation for applying for this position and your relevant skills and experience.  

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Wednesday 15th April

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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