Customer Support Representative for an Event Management Company in Australia (Home Based Full Time)
Virtual Coworker
25 days ago
Full-time
Remote
⢠Respond to customer inquiries via chat, email, and phone, providing professional and timely assistance.
<\/div>
<\/div>
⢠Troubleshoot technical and non\-technical issues customers face while using our event platform.
<\/div>
<\/div>
⢠Leverage your event planning expertise to recommend best practices and creative solutions for customer success.
<\/div>
<\/div>
⢠Educate customers on product features and workflows, empowering them to use the platform effectively.
<\/div>
<\/div>
⢠Collaborate with internal teams (engineering, product, and sales) to escalate complex issues and resolve customer concerns.
<\/div>
<\/div>
⢠Document customer interactions, issues, and resolutions accurately in the support system.
<\/div>
<\/div>
⢠Proactively identify customer pain points and share feedback with product teams to enhance the platform.
<\/div>
<\/div>
⢠Assist in the creation and maintenance of knowledge base articles, FAQs, and onboarding resources.
<\/div>
<\/div>
⢠Support new customer onboarding and training to drive platform adoption.
<\/div><\/span>
<\/body> <\/html>"}},{"fieldLabel":"Must Haves","uitype":110,"value":"⢠Customer\-first mindset with an empathetic, solutions\-oriented approach.
⢠Proficiency in support tools such as Zendesk, Intercom, or similar platforms.
⢠Strong organizational skills, attention to detail, and ability to multitask.
⢠A collaborative, team\-player mentality with a passion for problem\-solving"},{"fieldLabel":"Nice to Haves","uitype":110,"value":"⢠Experience using event management tools or platforms.
⢠Previous experience in B2B SaaS customer support.
⢠Familiarity with APIs, integrations, or technical troubleshooting processes.
⢠Multilingual abilities to support global customers."},{"fieldLabel":"Home Office Requirements","uitype":110,"value":"Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted."},{"fieldLabel":"Connect With Us","uitype":110,"value":"https:\/\/virtualcoworker.com.ph
https:\/\/virtualcoworker.com\/our\-culture
https:\/\/www.facebook.com\/virtualcoworker
https:\/\/www.linkedin.com\/company\/virtual\-coworker"}],"isMobile":false,"iframe":"true","jobType":"Full time","applyName":"Apply Now!","zsoid":"8208015","FontFamily":"Arial, Helvetica, sans\-serif","jobOtherDetails":[{"fieldLabel":"Job Category","uitype":2,"value":"Customer Service\/Technical Support"},{"fieldLabel":"Work Schedule","uitype":1,"value":"Saturday \- 8:00 pm \- 4:00 am, Sunday & Monday \- 10:00am \- 7:00pm, Thurs & Friday \- 2:00 am \- 10:00am Eastern Daylight Time"},{"fieldLabel":"Hours Per Day","uitype":2,"value":"Full Time â 8 hours per day"},{"fieldLabel":"Industry","uitype":2,"value":"Technology"},{"fieldLabel":"Client Location","uitype":2,"value":"Flexible"},{"fieldLabel":"Work Location","uitype":1,"value":"Home Based \- Philippines"},{"fieldLabel":"City","uitype":1,"value":"TBC"},{"fieldLabel":"State\/Province","uitype":1,"value":"TBC"},{"fieldLabel":"Zip\/Postal Code","uitype":1,"value":"TBC"}],"headerName":"Customer Support Representative for an Event Management Company in Australia (Home Based Full Time)","widgetId":"147741000000390320","isJobBoard":"false","userId":"147741000000027001","attachArr":[],"customTemplate":"3","isCandidateLoginEnabled":true,"jobId":"147741000074299922","FontSize":"12","location":"TBC","embedsource":"CareerSite","logoId":"idwop0ece2fcac21a443ba16938fb832bdc3b"}
<\/div><\/span>
<\/body> <\/html>"}},{"fieldLabel":"Must Haves","uitype":110,"value":"⢠Customer\-first mindset with an empathetic, solutions\-oriented approach.
⢠Proficiency in support tools such as Zendesk, Intercom, or similar platforms.
⢠Strong organizational skills, attention to detail, and ability to multitask.
⢠A collaborative, team\-player mentality with a passion for problem\-solving"},{"fieldLabel":"Nice to Haves","uitype":110,"value":"⢠Experience using event management tools or platforms.
⢠Previous experience in B2B SaaS customer support.
⢠Familiarity with APIs, integrations, or technical troubleshooting processes.
⢠Multilingual abilities to support global customers."},{"fieldLabel":"Home Office Requirements","uitype":110,"value":"Please only apply for this role if you have the following home office requirements:
· Perfectly working headset and webcam
· Stable internet connection of at least 25 Mbps ~ 50 Mbps
· Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later
· Quiet room with no distractions or background noises
· A backup plan if the power goes out or if your internet connection becomes unstable during your shift
Only applicants meeting the strict criteria above will be contacted."},{"fieldLabel":"Connect With Us","uitype":110,"value":"https:\/\/virtualcoworker.com.ph
https:\/\/virtualcoworker.com\/our\-culture
https:\/\/www.facebook.com\/virtualcoworker
https:\/\/www.linkedin.com\/company\/virtual\-coworker"}],"isMobile":false,"iframe":"true","jobType":"Full time","applyName":"Apply Now!","zsoid":"8208015","FontFamily":"Arial, Helvetica, sans\-serif","jobOtherDetails":[{"fieldLabel":"Job Category","uitype":2,"value":"Customer Service\/Technical Support"},{"fieldLabel":"Work Schedule","uitype":1,"value":"Saturday \- 8:00 pm \- 4:00 am, Sunday & Monday \- 10:00am \- 7:00pm, Thurs & Friday \- 2:00 am \- 10:00am Eastern Daylight Time"},{"fieldLabel":"Hours Per Day","uitype":2,"value":"Full Time â 8 hours per day"},{"fieldLabel":"Industry","uitype":2,"value":"Technology"},{"fieldLabel":"Client Location","uitype":2,"value":"Flexible"},{"fieldLabel":"Work Location","uitype":1,"value":"Home Based \- Philippines"},{"fieldLabel":"City","uitype":1,"value":"TBC"},{"fieldLabel":"State\/Province","uitype":1,"value":"TBC"},{"fieldLabel":"Zip\/Postal Code","uitype":1,"value":"TBC"}],"headerName":"Customer Support Representative for an Event Management Company in Australia (Home Based Full Time)","widgetId":"147741000000390320","isJobBoard":"false","userId":"147741000000027001","attachArr":[],"customTemplate":"3","isCandidateLoginEnabled":true,"jobId":"147741000074299922","FontSize":"12","location":"TBC","embedsource":"CareerSite","logoId":"idwop0ece2fcac21a443ba16938fb832bdc3b"}