Customer Service Officer/Events Coordinator

mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

At mlcoa, our people are at the heart of what we do. You will be part of a collaborative team that values care, professionalism, and trusted expertise.

mlcoa is seeking a Customer Services Officer (CSO)/ Events Coordinator who enjoys being in a dynamic and busy work environment and building strong relationships with both clients and medical specialists. This role combines customer service excellence with stakeholder engagement, supporting both our valued clients and our panel of leading medical specialists. 

Reporting to the General Manager South Australia and supervised by the Team Leader, you will play a critical role coordinating medico-legal assessments, managing enquiries, and ensuring a seamless experience for our customers and medical specialists. Additionally, your will play a key role in strengthening relationships with medical specialists through the coordination of educational forums, professional development initiatives and industry events, while also contributing to our high-performing Customer Service team.

If you enjoy working with medical and legal professionals, organising events and delivering outstanding service, this is a dynamic role where no two days are the same.

Responsibilities will include but are not limited to:

• Assist in the development of professional education initiatives and peer learning opportunities
• Coordinate event logistics including invitations, registrations, materials and venue coordination
• Assist with preparation of presentations, briefing materials and post-event follow-up
• Act as the primary point of contact for insurers, legal firms, employers, and medical practitioners  in managing phone and email enquiries professionally and efficiently
• Monitor bookings to ensure timely delivery of reports and smooth case progression
• Coordinate educational forums, CPD events and webinars for medical specialists
• Liaise with specialist presenters to organise topics, presentations and logistics
• Troubleshoot scheduling or administrative issues and provide proactive solutions
• Maintain accurate records in internal systems and ensure data integrity and confidentiality
• Deliver a high standard of service that reflects mlcoa’s reputation for quality and professionalism

To be considered for this role you will have:

• Demonstrated experience as a customer service officer in a similar role, or as a claims officer or case manager with an insurer, or rehabilitation provider or claims agent
• Demonstrated experience in the provision of excellent customer service with a 'can do' attitude  
• A desire to develop skills in stakeholder engagement in the coordination of events
• Demonstrated the ability to work independently and within a group environment
• A personal approach which is enthusiastic, friendly and helpful
• Strong prioritisation skills while maintaining a level of flexibility
• Demonstrated the ability to work independently and within a group environment
• Attention to detail is a must
• Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

If you would like to have a confidential and informal chat with Cassie Butcher - Talent Acquisition reach out to her on 0437 079 112 or [email protected] quoting REF9502J

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.