Member Services and Events Executive

About the role:

Reporting to the State Manager, the Member Services and Events Executive enhances the member experience through high-quality events and services. You will plan and deliver conferences, seminars, webinars and networking activities, manage logistics and budgets, and ensure an excellent on-site and online attendee experience. You’ll build strong relationships with the volunteer network and act as a key local contact for member enquiries and feedback. The role also supports divisional communications and marketing, promotes the membership offer, and drives retention and satisfaction outcomes while assisting with day-to-day office operations.

About you:

You bring hands-on experience coordinating end-to-end events (in-person and virtual), including logistics, suppliers, run sheets and post-event reporting. You deliver responsive member/customer service and build trusted relationships with volunteers and stakeholders. You communicate clearly in person and in writing, and can draft newsletters and event promotions aligned to brand guidelines. You’re comfortable managing budgets, processing invoices and tracking spend. Highly organised and proactive, you can juggle competing deadlines, use MS Office/CRM tools, and thrive in a collaborative, member-focused environment.

Key Responsibilities:

• Responsible for coordinating a diverse portfolio of events and CPD delivery, including conferences, seminars, webinars, workshops, and social gatherings
• Accountable for marketing and promoting membership, events, and member services effectively to attract attendance and engagement
• Accountable for financial aspects related to events and member services. This includes working within budgets, finance policies and processes, principles of equity and consistency, expense tracking, assisting in achieving target revenue generation, and ensuring that events and services operate within budgetary constraints.
• Strong communication skills are essential for servicing members, internal stakeholders, and employers. Experience with professional communication practices, including face-to-face, emails, drafting customized member communications (e.g., newsletters), and member volunteer network support (e.g., Divisional Council agendas and minutes).

Why We Love Working at CPA Australia

At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.

Here’s what makes working here special:

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.

• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.
• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us: 

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes. 

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members. 

How do I Apply?

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers